Mystery Shopping†the Miracle Tool in Business Research

VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories Indexed and Listed at: Ulrich's Periodicals Directory  ©, ProQuest, U. S. A. , EBSCO Publishing, U. S. A. , Cabell’s Directories of Publishing Opportunities, U. S. A. , Open J-Gage, India [link of the equivalent is properly accessible at Inflibnet of University Grants Commission (U. G. C. ], Index Copernicus Publishers Panel, Poland with IC Value of 5. 09 and number of libraries all around the globe. Coursed everywhere throughout the world and Google has checked that researchers of in excess of 2022 Cities in 153 nations/regions are visiting our diary on ordinary premise. Ground Floor, Building No. 1041-C-1, Devi Bhawan Bazar, JAGADHRI †135 003, Yamunanagar, Haryana, INDIA http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 CON TENTS Sr. No. TITLE and NAME OF THE AUTHOR (S)HIERARCHY PROCESS MOJGAN RIAZI, DR. YOUNOS VAKIL ALROAIA and DR. ALI AKBAR AMIN BIDOKHTI ASSOCIATION OF TRAINING PRACTICES WITH JOB SATISFACTION IN PUBLIC SECTOR ORGANIZATIONS RIZWAN BASHIR and FARZANA BASHIR STUDYING THE RELATIONSHIP BETWEEN SOCIAL CAPITAL AND TALENT MANAGEMENT IN IRAN STATE MANAGEMENT TRAINING CENTER (SMTC) SAYED ALI AKBAR AHMADI, MOHAMMAD ALI SARLAK, MUSA MAHDAVI, MOHAMMAD REZA DARAEI and SAMIRA GHANIABADI CONTEMPLATIVE SCRUTINY OF THE ADEQUACY OF HERZBERG’S MOTIVATION-HYGIENETHEORY: A VERDICT OF JOB SATISFACTION IN THE MID LEVEL MANAGER IN TELECOMMUNICATION INDUSTRY ABU ZAFAR AHMED MUKUL, SHAH JOHIR RAYHAN and MD. SHAKIB HOSSAIN PLANNING AND MANAGING A SCHEDULED SERVICE DR. IGNATIUS A. NWOKORO REAL INCOME, INFLATION, AND INDUSTRIAL PRODUCTIVITY IN NIGERIA (1970-2005) Dr. OWOLABI A. USMAN and ADEGBITE TAJUDEEN ADEJARE DEVELOPMENT OF SMALL AND MEDIUM ENTERPRISES IN NIGERIA: A PARADIGM SHIFT ADEYEMI, A.ADEKUNLE T HE EVALUATION OF KNOWLEDGE MANAGEMENT’S EFFECTIVENESS ON E-LEARNING: A CASE STUDY ON PAYAME NOOR UNIVERSITY OF IRAN BAHAREH SHAHRIARI and KIARASH JAHANPOUR THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND JOB SATISFACTION AMONG PROFESSIONAL STAFF IN VIETNAMESE CONSTRUCTION COMPANIES NGUYEN PHI TAN ANALYSIS OF LIQUIDITY OF SELECTED PRIVATE SECTOR INDIAN BANKS SULTAN SINGH, SAHILA CHOUDHRY and MOHINA PRODUCTIVITY MEASUREMENT OF PUBLIC SECTORS BANKS IN INDIA DR. BHAVET, PRIYA JINDAL and DR. SAMBHAV GARG IMBIBE ETHICAL EDUCATION DR. T.SREE LATHA and SAVANAM CHANDRA SEKHAR MODELING INDIAN MONSOON (RAINFALL) VOLATILITY AS AN INDEX BASED RISK TRANSFER PRODUCT D P. SHIVKUMAR, M PRABHU and DR. G. KOTRESHWAR THE DEVELOPMENT OF SMALL SCALE INDUSTRIES IN MEGHALAYA MUSHTAQ MOHMAD SOFI and DR. Unforgiving VARDHAN JHAMB REGRESSION MODELS M. VENKATARAMANAIAH and M. SUDARSANA RAO EFFECTIVENESS OF EMPLOYEE RETENTION TECHNIQUES ADOPTED BY BPO COMPANIES WITH REFERENCE TO CHENNAI DR. RANJITHAM . D ROLE OF FOREIGN DIRECT INVESTMENT IN EDUCATION INSTITUTIONS IN INDIA SHABANA, SONIKA CHOUDHARY and DR. M. L.GUPTA AN EXAMINATION OF LONG-RUN AND SHORT-RUN RELATIONSHIP BETWEEN CRUDE OIL PRICE, GOLD PRICE, EXCHANGE RATE AND INDIAN STOCK MARKET R. KANAKARAJAMMAL, S. PAULRAJ and M. V. ARULALAN MYSTERY SHOPPING†THE MIRACLE TOOL IN BUSINESS RESEARCH SHAKEEL-UL-REHMAN and A. VELSAMY THE EMPIRICAL INVESTIGATION BETWEEN EMOTIONAL COMPETENCE AND WORK PERFORMANCE OF INDIAN SALES PEOPLE DR. RITIKA SHARMA MARKETING OF BRANDED PRODUCT IN RURAL AREA: A CONCEPTUAL BASED STUDY ON RURAL MARKET PANKAJ ARORA and AJITHA PRASHANT A STUDY ON EMPLOYEES JOB SATISFACTION WITH SPECIAL REFERENCE TO COACH FACTORY P.MANONMANI and V. UMA E-CRM APPLICATION IN INSURANCE SECTOR AND RETENTION OF CUSTOMERS DASH BISWAMOHAN. and MISHRA RADHAKRISHNA THE USAGE OF SIX SIGMA TOOLS IN BRINGING DOWN THE DEFECTS IN THE HR PROCESSES SREEJA K and MINTU THANKACHAN WOMEN EMERGING GLOBALLY AS THE POTENTIAL MARKET: REASONS , IMPLICATIONS AND ISSUES DR. JAYA PALIWAL URBAN RESIDENTIAL WATER SUPPLY IN GADAG TOWN IN KARNATAKA STATE DR. H BHARADI TECHNICAL ANALYSIS: A TOOL TO MEASURE MARKET VOLATILITY G. B. SABARI RAJAN CO-BRANDED CREDIT CARD †A TAILOR-MADE PRODUCT NICHE FOR CONSUMERS DR.A. JESU KULANDAIRAJ A COMPARATIVE STUDY ON CUSTOMER SATISFACTION WITH SERVICE QUALITY IN PUBLIC AND PRIVATE SECTOR BANKS DR. SAMBHAV GARG, PRIYA JINDAL and DR. BHAVET EMOTIONAL INTELLIGENCE (EI): AN IMPERATIVE SKILL FOR MANAGERS IN THE GLOBAL WORKPLACE SMARTY MUKUNDAN Page No. 1. THE EXTENT OF THE IMPORTANCE OF PERSONALITY INDICATORS OF INDEPENDENT ENTREPRENEUR THROUGH USING GROUP ANALYTICAL 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 8 14 21 29 34 40 45 49 54 57 63 66 72 83 86 91 94 101 104 111 120 123 128 136 140 144 150 153 157 160 REQUEST FOR FEEDBACK INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories ii http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 CHIEF PATRON PROF. K. K. AGGARWAL Chancellor, Lingaya’s University, Delhi Founder Vice-Chancellor, Guru Gobind Singh Indraprastha University, Delhi Ex.Pro Vice-Chancellor, Guru Jambheshwar University, Hisar FOUNDER PATRON LATE SH. Smash BHAJAN AGGARWAL Former State Minister for Home and Tourism, Government of Haryana Former Vice-President, Dadri Education Society, Charkhi Dadri Former President, Chinar Syntex Ltd. (Material Mills), Bhiwani COCO-ORDINATOR AMITA Faculty, Government M. S. , Mohali ADVISORS DR. PRIYA RANJAN TRIVEDI Chancellor, The Global Open University, Nagaland PROF. M. S. SENAM RAJU Director A. C. D. , School of Management Studies, I. G. N. O. U. , New Delhi PROF. M. N. SHARMA Chairman, M.B. A. , Haryana College of Technology and Management, Kaithal PROF. S. L. MAHANDRU Principal (Retd. ), Maharaja Agrasen College, Jagadhri EDITOR PROF. R. K. SHARMA Professor, Bharti Vidyapeeth University Institute of Management and Research, New Delhi COCO-EDITOR DR. BHAVET Faculty, M. M. Organization of Management, Maharishi Markandeshwar University, Mullana, Ambala, Haryana EDITORIAL ADVISORY BOARD DR. RAJESH MODI Faculty, Yanbu Industrial College, Kingdom of Saudi Arabia PROF. SANJIV MITTAL University School of Management Studies, Guru Gobind Singh I.P. College, Delhi PROF. ANIL K. SAINI Chairperson (CRC), Guru Gobind Singh I. P. College, Delhi DR. SAMBHAVNA Faculty, I. I. T. M. , Delhi INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories iii http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 DR. MOHENDER KUMAR GUPTA Associate Professor, P. J. L. N. Gove rnment College, Faridabad DR. SHIVAKUMAR DEENE Asst.Professor, Dept. of Commerce, School of Business Studies, Central University of Karnataka, Gulbarga ASSOCIATE EDITORS PROF. NAWAB ALI KHAN Department of Commerce, Aligarh Muslim University, Aligarh, U. P. PROF. ABHAY BANSAL Head, Department of Information Technology, Amity School of Engineering and Technology, Amity University, Noida PROF. A. SURYANARAYANA Department of Business Management, Osmania University, Hyderabad DR. SAMBHAV GARG Faculty, M. M. Organization of Management, Maharishi Markandeshwar University, Mullana, Ambala, Haryana PROF. V. SELVAMSSL, VIT University, Vellore DR. PARDEEP AHLAWAT Associate Professor, Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak DR. S. TABASSUM SULTANA Associate Professor, Department of Business Management, Matrusri Institute of P. G. Studies, Hyderabad SURJEET SINGH Asst. Educator, Department of Computer Science, G. M. N. (P. G. ) College, Ambala Cantt. Sp ecialized ADVISOR AMITA Faculty, Government M. S. , Mohali FINANCIAL ADVISORS DICKIN GOYAL Advocate and Tax Adviser, Panchkula NEENA Investment Consultant, Chambaghat, Solan, Himachal PradeshLEGAL ADVISORS JITENDER S. CHAHAL Advocate, Punjab and Haryana High Court, Chandigarh U. T. CHANDER BHUSHAN SHARMA Advocate and Consultant, District Courts, Yamunanagar at Jagadhri SUPERINTENDENT SURENDER KUMAR POONIA INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT and MANAGEMENT A Monthly Double-Blind Peer Reviewed (Refereed/Juried) Open Access International e-Journal †Included in the International Serial Directories iv http://ijrcm. organization. in/VOLUME NO. 3 (2013), ISSUE N O. 01 (J ANUARY) ISSN 2231-5756 CALL FOR MANUSCRIPTSWe welcome unpublished novel, unique, observational and great examination work relating to ongoing advancements and practices in the territory of Computer, Business, Finance, Marketing, Human Resource Management, General Management, Banking, Insurance, Corporate Governance and rising ideal models in unified subjects like Accounting Education; Accounting Information Systems; Accounting Theory and Practice; Auditing; Behavioral Accounting; Behavioral Economics; Corporate Finance; Cost Accounting; Econometrics; Economic Development; Economic History; Financial Institutions and Markets; Financial Services; Fiscal Policy; Government and Non ProfitAccounting; Industrial Organization; International Economics and Trade; International Finance; Macro Economics; Micro Economics; Monetary Policy; Portfolio and Security Analysis; Public Policy Economics; Real Estate; Regional Economics; Tax Accounting; Advertising and Promotion Management; Business Education; Management Information Systems (MIS); Business Law, Public Responsibility and Ethics; Communication; Direct Marketing; E-Commerce; Global Business; Health Care Administration; Labor Relations and Human Resource Management; Marketing Research; Marketing Theory and Applications; NonProfit Organizati ons; Office Administration/Management; Operations Research/Statistics; Organizational Behavior and Theory; Organizational Development; Production/Operations; Public A

Introduction for Postnatal Depression (PND) Essay

Presentation for Postnatal Depression (PND) - Essay Example irth yet these issues are particular from postnatal sorrow by methods for dominance, the clinical exhibition of the ailment, the hour of beginning, time of sickness, and time of repeat of ailment. The most normal dysfunctional behavior connected with post pregnancy and birth of the kid is unipolar sadness either major or minor, this downturn can happen to any ladies whenever after the labor and inside the principal postnatal year. Postnatal melancholy is primarily second to ladies with cesarean cases, as these cases bring about progressively visit complexities during and after labor (Walsh, pp. 24-29, 2009). During the most recent couple of years, the offices and administrations rendered to the normal ladies, moms and their babies have experienced significant upgrades commending with exponential decrease in death pace of newborn children and the anticipating ladies (Affonso et al, pp. 255-271, 1991). These enhancements are because of the advancement in various offices, for example, obstetrics and medication, bettered obstetric gauges, significantly better birthing assistance care and concern, and the improvement in wellbeing training, social help, strength of individuals and s upport of general clean condition. In any case, the part of mental social insurance has not accomplished such incredible enhancements so as to lessen the psychological maladjustment and sadness among the anticipating ladies, moms and their newborn children. The wide scope of variety in side effects of the psychological sickness can bring about trouble in finding of postnatal melancholy (Affonso et al, pp. 255-271, 1991). The circumstance gets much progressively troublesome when the ladies need more information to comprehend the manifestations as indications of melancholy or if the mortal side effects have more prominent impact than the side effects of psychological sicknesses. Miserable, melancholy, disturbed and depleted mothers go to the essential consideration all the more regularly however with issues identified with their kid just and not themselves. True strategies and solid procedures are mandatory so as to perceive wretchedness and

I would like to find an astronomer to talk to

I would like to find an astronomer to talk to I just returned from a weeks vacation with family and friends. I put vacation in quotations not because it wasnt wonderful it was but only because, as is so often the case with vacations, I return from mine more exhausted than when I embarked. So Ive spent most of the day digging out from under the work that accumulated while I was not working, and take what comfort I can from the knowledge that I was gone but certainly not forgotten. Ive got a blog post in the works about how to write your college essays. I just finished working with the MITES and E2 kids so this subject is both fresh in my mind and timely for yours as the application season approaches. I hope to post it some day soon. That day is not this day. Today I am just going to rip a post from Ta-Nehisi Coates an editor at The Atlantic and one of my favorite bloggers in which he quotes the introduction to  E.L. Doctorows novel City of God. I quote it for the same reasons TNC did in his post: because its a shocking reminder of the strength of good writing. Reading this introduction is like being kicked in the face by an ox, except rather than concussing the reader it snaps everything into focus. No hidden message or commentary from me here. Just good writing. Read and enjoy. So the theory has it that the universe expanded exponentially from a point, a singular space/time point, a moment/thing, some original particulate event or quantum substantive happenstance, to an extent that the word explosion is inadequate, though the theory is known as the Big Bang. What we are supposed to keep in mind, in our mind, is that the universe didn't burst out into pre-existent available space, it was the space that blew out, taking everything with it in a great expansive flowering, a silent flash into being in a second or two of the entire outrushing universe of gas and matter and darkness-light, a cosmic floop of nothing into the volume and chronology of spacetime. Okay? And universal history since has seen a kind of evolution of star matter, of elemental dust, nebulae, burning, glowing, pulsing, everything flying away from everything else for the last fifteen or so billion years. But what does it mean that the original singularity, or the singular originality, which included in its submicroscopic being all space, all time, that was to voluminously suddenly and monumentally erupt into concepts that we can understand, or learn-what does it mean to say that ... the universe did not blast into being through space but that space, itself a property of the universe, is what blasted out along with everything in it? What does it mean to say that space is what expanded, stretched, flowered? Into what? The universe expanding even now its galaxies of burning suns, dying stars, metallic monuments of stone, clouds of cosmic dust, must be filling ... something. If it is expanding it has perimeters, at present far beyond any ability of ours to measure. What do things look like just at the instant's action at the edge of the universe? What is just beyond that rushing, overwhelming parametric edge before it is overwhelmed? What is being overcome, filled, enlivened, lit? Or is there no edge, no border, but an infinite series of universes expanding into one another, all at the same time? So that the expanding expands futilely into itself, an infinitely convoluting dark matter of ghastly insensate endlessness, with no properties, no volume, no transformative elemental energies of light or force or pulsing quanta, all these being inventions of our own consciousness, and our consciousness, lacking volume and physical quality in itself, a project as finally mindless, cold, and inhuman as the universe of our illusion. I would like to find an astronomer to talk to. I think how people numbed themselves to survive the camps. So do astronomers deaden themselves to the starry universe? I mean, seeing the universe as a job? (Not to exonerate the rest of us, who are given these painful intimations of the universal vastness and then go about our lives as if it is no more than an exhibit at the Museum of Natural History.) Does the average astronomer doing his daily work understand that beyond the celestial phenomena given to his study, the calculations of his radiometry, to say nothing of the obligated awe of his professional life, lies a truth so monumentally horrifying-this ultimate context of our striving, this conclusion of our historical intellects so hideous to contemplate-that even one's turn to God cannot alleviate the misery of such profound, disastrous, hopeless infinitude? That's my question. In fact if God is involved in this matter, these elemental facts, these apparent concepts, He is so fearsome as to be beyond any human entreaty for our solace, or comfort, or the redemption that would come of our being brought into His secret.